Thank you so much for choosing to shop with us here at Newfoundland.com! We love this special place very much and are proud to sell unique items that show off the beauty, culture, and maritime history of Newfoundland. We appreciate your business and want to make sure you have the best shopping experience possible. Let us tell you a little bit about our shipping policies.
We create all of our products on demand using print-on-demand technology, which means that each item is unique and specially made just for you. Our typical production time is 4 to 5 business days. Then the item is shipped from the manufacturer. We offer free shipping. Even though we try to meet your deadlines, shipping times vary because of things that are unique to the manufacturer and the shipping process. Please don't worry if your product takes a little longer than expected—it's all part of the process of creating something truly special. Orders are typically delivered within 12 days to two weeks and are frequently delivered within two and a half weeks. Unfortunately, they are often delayed beyond this time period.
For our international customers, we offer international shipping to several countries. Shipping times are unique to your location and other factors on the route. Please note that international shipments may be subject to customs fees, taxes, and other charges, which are the responsibility of the customer.
Once your order has shipped, we'll provide you with a tracking number and a link to the carrier's website, so you can keep an eye on your package. Please keep in mind that tracking information may not be available right away, but it should be updated within a few days.
If you experience any issues with the delivery of your package, such as delays, damage, or loss, please reach out to us as soon as possible. We'll work with the shipping company to solve the problem and work towards the best outcome. While we can’t control unknown delays, damages, or lost packages caused by the carrier, we will do everything we can to make the situation right and ensure your satisfaction.
Thank you again for choosing Newfoundland.com—we can't wait to share our unique products with you and bring a little piece of Newfoundland into your home!